Tenant Move Officer
The Role
Lancaster City Council is looking to recruit a Tenant Move Officer to join the busy Choice Based Lettings team within Council Housing Services.
We are looking for a highly motivated individual with a knowledge of social housing who can promote mutual exchanges to tenants within the Lancaster district and support tenants looking to downsize.
Your duties will include maintaining the online mutual exchange system and identifying tenants who are looking to move and providing advice, support, and assistance to them.
To excel in this position, you will need to have excellent organisational skills as well as a high level of ICT literacy. You will need experience of using excel and other databases and the ability to use social media as a marketing tool. You will need the ability to work under pressure to deadlines and be able to communicate clearly both verbally and in writing.
You will need to demonstrate a real commitment to providing excellent customer care with a proactive approach to problem solving.
The successful applicant will be subject to a basic clearance with the Disclosure and Barring Service.
This post is permanent. The hours of work for this position are 18.5 hours per week, working Monday to Friday with specific days and hours to be agreed with the successful postholder. The post has a hybrid approach to work with the successful postholder able to work from home, Lancaster Town Hall in Lancaster, and other council workplaces.
The Council currently operates a Flexible Working Hours Scheme which applies to this post dependent on the operational needs of the service. Subject to the needs of this business, this may allow employees to work between the hours of 6:00am-10:30pm.
For an informal discussion, please contact Graeme Milce, Choice Based Lettings Manager, on 01524 582586.
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
- Generous annual leave allowance
- Local Government Pension Scheme
- A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.
