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Vacancy Details

Housing Options Officer (Housing Advice)

Lancaster City Council
£24,491 - £29,577 per annum
Morecambe Town Hall
Working Pattern:
Full Time
37 hours per week.
DBS Check:
Closing Date:
29/10/2021 at 17:00
Lancaster City Council

An exciting opportunity has arisen within the Housing Options Team to work as part of the front-line team, providing advice and assistance to clients who present to the service as either homeless or at risk of becoming homeless.  Housing Advice Officers undertake homeless assessments and make legal decisions of the duties owed to clients presenting to the service. The key objective of this role will be to prevent homelessness, and the post holders will be required to produce innovative solutions to help clients either to remain in their homes, or to help them find alternative accommodation.

The post holder will need to have the skills to interpret and apply homeless legislation, team-working skills, and be forward thinking to help develop the service. The post holder will be required to provide excellent outcomes for vulnerable clients, and high-quality customer service. 

You will have experience of carrying out robust enquiries and competently deciding homelessness applications in accordance with Part VII Housing Act 1996 as amended 2002,2011, the code of guidance and case law or substantial experience of competently preventing homelessness with a particular focus on the private rented sector including knowledge of relevant housing laws and good practice.  You will be required to provide a comprehensive statutory service of advice and assistance to all non-priority homeless cases including rough sleepers in accordance with s.192 Housing Act 1996.

The post holder will have the ability to work under pressure in what can be a busy environment, prioritise workloads and be able to work in a person-centred, holistic way.

A full current UK driving licence is essential, as the post holder will be required to carry out home visits.  Reasonable adjustments can be made for those who are unable to drive due to a disability.

This post is fixed term for a period of 2 years. The hours of work for this position are 37 hours per week, working Monday to Friday 9.00 until 5.00 pm. This post is based at Morecambe Town Hall; however, the post holder will be required to operate from other Council sites within the District.

The Council currently operates an excellent Flexible Working Hours Scheme which applies to this post. Subject to the needs of this business, this may allow employees to work between the hours of 6:00am-10:30pm.

The successful applicant will be subject to an enhanced clearance with the Disclosure and Barring Service.

You will be required to undertake Standby duties to cover out of hours work on a rota basis.  

Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing carbon emissions.

We are a Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community.

Excellent benefits include: A Local Government Pension Scheme (the Council makes a 15.5% contribution). Discounted gym membership and discount on days out, activities and retail.

This Vacancy has been extended, previous applicants need not apply.


How to apply

Please apply online via the link provided.


Please note, we do not accept CVs submitted without a fully completed online application form.

Further information on this vacancy

This vacancy is now closed

Contact our Recruitment Team

Telephone: 01524 582000


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